Customer Support

Friendly and responsive support services have been a key part of our heritage dating back to 1984. Delivering an exceptional customer service experience is every KnowledgeCore employee’s #1 priority.

Services Overview

• Project Management –new customers appreciate knowing what to expect in advance, and having a single point of contact for questions and guidance through the implementation period. In the early stages of implementation, our professional project managers develop an overall implementation plan that stays on budget. We then work closely with your staff in moving through the implementation phases leading up to the formal hand off to our trained support personnel.



• Installation and implementation services – our systems engineering specialists must pass rigorous tests and are professionally trained to provide either on-site or telephone support for your applications and systems. Certified in Microsoft® Windows/NT®, UNIX®, Oracle® database software and Novell® networks, our systems engineers are equipped to tackle any technical issue that arises so you are free to focus on the bigger picture.



• Training – our training specialists are experts in our applications with specialized knowledge of your industry. You can utilize them to directly train your staff and operators, or to "train your trainers" on things like how to install new sites or upgrade your existing KnowledgeCore applications. Training is offered directly at your site in familiar surroundings, thus ensuring your special needs are addressed while reducing travel expenses for your employees.



• Customer Care Telephone Support - our Technical Support Representatives (TSR) stand ready to answer questions and diagnose any problems you might encounter from 8:00 AM to 5:00 PM PST. Our TSRs develop first-hand knowledge of your system and the demands placed upon you and your staff. This close working relationship reduces the time required to identify and resolve problems.